Q & A

Q: Are your products authentic?
A: Absolutely, all our products are guaranteed to be 100% authentic and are sourced directly from authorized retailers.

Q: Do you ship from Asia like Hong Kong or China?
A: No, we operate from Toronto, Canada, and all our products are shipped from our Toronto location for swift and reliable delivery.

Q: How long does it take for my order to arrive?
A: Standard shipping usually takes 7 to 14 business days, while expedited shipping delivers your items in 5 to 7 business days. International shipping times vary based on the destination country.

Q: What is your return policy?
A: We accept returns for unopened and unused products within 14 days of purchase. Your satisfaction is our priority, and we strive to make the return process as hassle-free as possible.

Q: Can I return items to your retail store in person?
A: Certainly! You can visit our physical store located at 103-5460 Yonge St., Toronto, Ontario, to return or exchange your purchases. Our friendly staff will be happy to assist you.

Q: Do you have a wider selection in your offline store?
A: Yes, our offline store offers an even broader range of products compared to our online store. You'll find a diverse selection of items to choose from when you visit us in person.

Q: How can I contact customer service?
A: If you have any questions or concerns, our dedicated customer service team is here to help. Feel free to reach out to us via email at mbrandshop.service@gmail.com. We are committed to providing prompt and helpful assistance.